‘DONT Buy Anything From Home Depot That Weighs More Than 50 Lbs’: Arizona Man Spends $1,000 On A Toolbox. Then A Worker Tries To Load It On His Truck

A Home Depot customer says his excitement over a major purchase turned into frustration when the loading process went sideways—literally.

What was supposed to be a simple pickup of a brand-new $1,000 toolbox turned into a heated confrontation that left both the expensive item and his vehicle damaged.

Home Depot Purchase Takes A Turn

In a viral video with more than 121,000 views, Aleks (@aleks.5.0) documents what he describes as a disastrous loading experience after purchasing a $1,000 toolbox from Home Depot.

The footage shows the bright red, multi-foot-long toolbox leaning against the open bed of his white pickup truck.

Aleks films the worker, whom he says didn’t load the item correctly, while expressing his frustration.

“They get you the loader guy that can’t even lift 100 pounds or something,” he says in the video. “I want a refund, man.”

“You better send it back to the … distributor now because now that whole side is f—– up,” Aleks says, pointing to the damaged side of the toolbox.

A manager appears to come over to address the situation. In total, Aleks films three employees. And they all look visibly uncomfortable as he berates them on camera.

The customer claims the incident also caused damage to his vehicle. And red paint from the toolbox is visible on his white car.

“Got this damage on the vehicle, too—not only on the toolbox,” he says in the video.

In his caption, Aleks issued a warning to other shoppers: “PSA- DONT buy anything from Home Depot that weighs more than 50 lbs.”

According to the video, store employees offered him a full refund for the toolbox.

“We’re giving you your grand back,” a voice says off-camera.

What Is Home Depot’s Policy On Loading Heavy Items?

According to Home Depot’s policy (which we could only access via its AI chatbot), the retailer offers assistance with loading large or heavy items for customers.

In-store loading assistance for purchases is typically a complimentary service.

For items that are too large or heavy to return by mail, customers can call an Online Customer Care Specialist at 1-800-430-3376. They can review orders and, if eligible, arrange for pickup from a home or job site.

Who’s Responsible When Loading Goes Wrong?

A semi-similar incident discussed on legal advice site Avvo provides insight into who’s responsible when store loading assistance results in damage.

In that case, a customer’s pallets of doors fell from their truck after a Home Depot employee secured them with twine, causing an estimated $3,000 in damage to the vehicle.

Two attorneys who responded to the question noted that liability in such situations isn’t clear-cut. One attorney argued that securing the load is ultimately the customer’s responsibility, noting that if the load had hit another vehicle, the driver would receive the ticket for an insecure load, not Home Depot.

The second attorney suggested that in such cases, a jury might allocate fault to multiple parties but estimated the customer would likely be assigned the majority of responsibility—potentially 75% or more.

Both attorneys emphasized that drivers are responsible for ensuring their cargo is properly secured before leaving the parking lot.

BroBible reached out to Aleks for comment via TikTok direct message and to Home Depot via email.