Anyone who lives on the West Coast knows that In-N-Out is one of the most iconic and popular fast-food chains in the area. Because the company prides itself on fresh, quality ingredients, it has developed a cult-like following. As a result, their locations are often backed up with long lines.
Impatient customers will go to great lengths to get it, most notably by cutting others off in the drive-thru. When this happened to one California woman, she learned that these incidents don’t go unnoticed by In-N-Out employees. The restaurant apparently has its own special way of dealing with such customers.
“If you get cut in line in the In-N-Out line, don’t worry. In-N-Out has your back,” TikTok creator Maisy (@_maisyh) says while sitting in her car. Then, she shares how to over 383,000 viewers. “I was craving In-N-Out, and I knew there would be a long line.”
Naturally, she says she caved into her craving and headed to the one off Sunset Boulevard in Hollywood. After she pulled into the drive-thru, something boiled her blood. “Everybody’s waiting in line on this side street. This silver Toyota cuts everybody right at the corner of the side street and in the driveway. I’m so [upset] ’cause that’s two cars ahead of me,” she says.
Why Shouldn’t You Cut In-N-Out Drive-Thru Line?
“The staff still takes their order and everything,” the content creator states. Instead of staying quiet, Maisy decides to address the line-cutter to an employee. “When it was my turn to order, I placed my order and was like, ‘By the way, that Toyota cut everybody in line. Did you see that?’” she says she asked an employee. “‘Oh, yeah. I saw them do that,’” she says the male employee responds.
However, Maisy discovers something that pleasantly surprises her. “They put a ‘home run’ note, which basically means that they’re gonna take [the customer’s] order, but they’ll tell him to pull out, put his blinkers on in the front, and they’re just gonna take way longer to make his order, as if he were to wait in line anyways,” she explains.
“He’s gonna wait an extra 30 to 40 minutes just because he cut everybody in line,” she says.
What Do Viewers Think?
Maisy’s video has been viewed 383,000 times and has only deepened fans’ admiration of the chain.
“Finding out In n out is petty has made my day,” one viewer commented.
“This makes me love in n out even more!!!!” another agreed.
Others confirmed that some locations will dish out this or a similar form of payback for line-cutters.
“As a former in n out employee, there was something so empowering about telling ppl who cut the line in the drive thru to go to the back of the line,” one said.
“This girl once cut the line at the In-N-Out in Culver City and they took her out the line,” a customer recalled.
“Omg this happened yesterday to me someone cut us just like that and everyone started honking and they just told them to leave. Lowkey this would’ve been funnier,” a second revealed.
What Is An In-N-Out ‘Home Run’?
According to Thrillist, a “home run” is mainly used for customers who ignore the speaker and drive straight to the window—either by accident or on purpose. One former employee explained, “A home run means someone didn’t order where they should have. Sometimes people would drive past the speaker without ordering on accident or like in this case they cut in line when the worker is already taking orders past them,” they said.
It will note on the customer’s receipt that it was a “home run” order and essentially helps workers’ workflow, as customers skipping the speaker can disrupt the order of things.
BroBible reached out to Maisy via email and TikTok comment. BroBible also reached out to In-N-Out via contact form.